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Get 10% off your first purchase.

Sign up + Free shipping on orders over $450

Shipping & Delivery Policy

Effective Date: March 1, 2026

1. GENERAL INFORMATION

This Shipping & Delivery Policy outlines the terms and conditions governing the delivery of products purchased from Pètal (“Company”, “we”, “us”, or “our”).

By placing an order, you agree to the terms of this Policy.

2. DELIVERY AREA

We currently offer delivery within:

  • Orange County, California, United States

Orders placed outside of our delivery area may be declined or canceled.

3. DELIVERY OPTIONS

We offer the following delivery options:

3.1 Same-Day Delivery

  • Available for orders placed before the daily cut-off time

  • Cut-off times may vary and are subject to change without notice

3.2 Scheduled Delivery

  • Customers may select a preferred delivery date during checkout

  • Time windows may be offered but are not guaranteed

4. DELIVERY TIMEFRAMES

  • All delivery times are estimates only

  • We do not guarantee exact delivery times unless explicitly agreed in writing

Delivery delays may occur due to:

  • Traffic conditions

  • Weather events

  • High order volume

  • Operational constraints

5. CUSTOMER RESPONSIBILITIES

  • All delivery times are estimates only

  • We do not guarantee exact delivery times unless explicitly agreed in writing

Delivery delays may occur due to:

  • Traffic conditions

  • Weather events

  • High order volume

  • Operational constraints

Customers are solely responsible for:

  • Providing accurate and complete delivery information

  • Ensuring recipient availability

  • Providing access details (gate codes, building entry, etc.)

Failure to provide accurate information may result in:

  • Delivery delays

  • Failed delivery

  • Additional fees

6. RECIPIENT UNAVAILABILITY

If the recipient is not available at the time of delivery, we may, at our sole discretion:

  • Leave the order at the delivery location (doorstep, porch, reception, etc.)

  • Leave the order with a neighbor or building management

  • Attempt redelivery (additional charges may apply)

  • Contact the recipient using provided details

Once the delivery is completed under any of the above conditions, it is considered fulfilled.

7. SAFE DROP-OFF

By placing an order, you authorize us to leave the delivery in a safe location if necessary.

We are not responsible for:

  • Theft after delivery

  • Damage due to weather exposure

  • Loss after delivery

8. FAILED DELIVERY

A delivery may be considered failed if:

  • The address provided is incorrect or incomplete

  • Access to the location is not possible

  • The recipient refuses delivery

In such cases:

  • The order will not be refunded

  • Redelivery may be attempted at additional cost

9. DELIVERY CONFIRMATION

Delivery may be confirmed through:

  • Photo proof of delivery

  • Confirmation from delivery personnel

  • System confirmation logs

This confirmation shall be considered sufficient evidence of successful delivery.

10. SPECIAL DELIVERY REQUESTS

Customers may request:

  • Specific delivery time windows

  • Special handling instructions

However:

  • These requests are not guaranteed

  • We will make reasonable efforts to accommodate them

11. WEATHER & EXTERNAL FACTORS

We are not liable for delivery delays or failures caused by:

  • Severe weather conditions

  • Natural disasters

  • Road closures or traffic disruptions

  • Government restrictions

12. PERISHABLE GOODS DISCLAIMER

Flowers are perishable and sensitive to environmental conditions.

We are not responsible for product deterioration due to:

  • Exposure to heat, cold, or sunlight after delivery

  • Delayed retrieval by the recipient

  • Improper storage or handling after delivery

13. HOLIDAY & PEAK PERIODS

During high-demand periods (e.g., holidays):

  • Delivery times may be extended

  • Specific time requests are less likely to be fulfilled

  • Substitutions may occur

We recommend placing orders in advance.

14. DELIVERY FEES

  • Delivery fees are calculated at checkout

  • Fees may vary based on location, timing, and order size

  • Additional charges may apply for redelivery or special conditions

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pètal shall not be liable for:

  • Delivery delays beyond our control

  • Indirect or consequential damages

  • Loss, theft, or damage after delivery completion

16. RIGHT TO REFUSE DELIVERY

We reserve the right to refuse or cancel delivery if:

  • Conditions are unsafe

  • Address is invalid

  • Fraud is suspected

17. POLICY CHANGES

We reserve the right to update or modify this Policy at any time without prior notice.

Continued use of our services constitutes acceptance of any changes.

18. CONTACT INFORMATION

If you have any questions or wish to exercise your rights, please contact:
57 Via Amistosa, F
Rancho Santa Margarita, California 92688
United States

Phone: 818 588 7873
Email: petalbouqet@gmail.com

By placing an order, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.

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