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Sign up + Free shipping on orders over $450

Terms & Conditions

Effective Date: March 1, 2026

1. INTRODUCTION

These Terms & Conditions (“Terms”) govern your access to and use of the website and services provided by Pètal (“Company”, “we”, “us”, or “our”).

By accessing, browsing, or placing an order through our website, you agree to be legally bound by these Terms. If you do not agree, you must not use our services.

2. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old

  • You have legal capacity to enter into binding contracts

  • All information you provide is accurate, current, and complete

3. SCOPE OF SERVICES

Pètal provides:

  • Floral arrangements

  • Same-day and scheduled delivery services

  • Custom floral design for events and occasions

All products and services are subject to availability and may be modified or discontinued at any time without prior notice.

4. USER RESPONSIBILITIES

By using our website, you agree:

  • Not to use the website for unlawful, fraudulent, or abusive purposes

  • Not to attempt unauthorized access to any part of the website or its systems

  • Not to interfere with the functionality or security of the website

  • To provide accurate and complete delivery and contact information

  • To ensure that the recipient information provided is correct

We reserve the right to suspend or terminate access if misuse, abuse, or violation of these Terms is suspected.

5. ORDER ACCEPTANCE

All orders placed through the website are subject to acceptance and availability.

We reserve the right, at our sole discretion, to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Reject orders suspected of fraud or unauthorized activity

Order confirmation does not constitute final acceptance.

6. PRICING & ERRORS

  • All prices are listed in USD

  • Prices may change at any time without prior notice

  • We reserve the right to correct any pricing or typographical errors

In the event of an error, we may:

  • Cancel the order

  • Contact you with corrected pricing

7. PAYMENT TERMS

  • Full payment is required at the time of purchase

  • Payments are processed through secure third-party providers

  • We do not store complete payment card details

Orders will not be processed until payment has been successfully authorized.

8. PRODUCT DISCLAIMER

Due to the natural and perishable nature of flowers:

  • Each arrangement is unique

  • Variations in color, size, shape, and composition are expected

  • Product images are for illustrative purposes only

  • Exact replication is not guaranteed

By placing an order, you acknowledge and accept these variations.

9. SUBSTITUTIONS

We reserve the right to substitute flowers or materials due to:

  • Seasonal availability

  • Supply limitations

  • Quality considerations

Any substitutions will:

  • Be of equal or greater value

  • Maintain a similar overall style and color palette

10. DELIVERY TERMS

  • Delivery timeframes are estimates and are not guaranteed

  • External factors may affect delivery timing

Customers are responsible for providing accurate delivery details.

If the recipient is unavailable at the time of delivery, we may, at our discretion:

  • Leave the order in a safe location

  • Leave the order with a neighbor or building management

  • Attempt redelivery (additional fees may apply)

We are not responsible for delivery issues resulting from incorrect or incomplete information.

11. RISK & TITLE TRANSFER

Ownership and risk of loss transfer to the customer or recipient upon delivery.

We are not responsible for:

  • Product condition after delivery

  • Theft, damage, or environmental exposure after delivery

12. CANCELLATIONS & MODIFICATIONS

  • Orders may be canceled within the permitted timeframe outlined in our Cancellation Policy

  • Same-day orders may not be canceled once processing has begun

  • Custom or event-related orders may not be refundable once production has started

We reserve the right to deny modification requests.

13. REFUNDS & RETURNS

Due to the perishable nature of our products:

  • All sales are generally final

  • Refunds or replacements are issued only in valid cases (e.g., damage or incorrect item)

  • Claims must be submitted within 24 hours of delivery

All decisions regarding refunds are made at our sole discretion.

14. FORCE MAJEURE

We shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Weather conditions

  • Natural disasters

  • Traffic disruptions

  • Supply chain interruptions

  • Government actions or restrictions

15. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Branding

  • Design elements

is the exclusive property of Pètal and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pètal shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenue, or business opportunities

  • Emotional dissatisfaction related to product expectations

  • Delivery delays beyond our control

Our total liability shall not exceed the amount paid for the order.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pètal from and against any claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website

  • Your violation of these Terms

  • Your provision of inaccurate or misleading information

18. THIRD-PARTY SERVICES

We may engage third-party service providers for:

  • Payment processing

  • Delivery services

  • Website hosting and analytics

We are not responsible for the actions, policies, or performance of such third parties.

19. PRIVACY

Your use of this website is also governed by our Privacy Policy.

20. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

21. DISPUTE RESOLUTION

Any disputes arising from or related to these Terms shall be resolved:

  • Exclusively in the courts located in the State of California

  • Or through alternative dispute resolution methods where applicable

To the extent permitted by law, you agree to waive participation in class actions.

22. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

23. NO WAIVER

Failure by the Company to enforce any provision of these Terms shall not be deemed a waiver of such provision or any future enforcement.

24. CHANGES TO TERMS

We reserve the right to modify or update these Terms at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

25. CONTACT INFORMATION

If you have any questions or wish to exercise your rights, please contact:
57 Via Amistosa, F
Rancho Santa Margarita, California 92688
United States

Phone: 818 588 7873
Email: petalbouqet@gmail.com

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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